Pentagon Essential Business Support
£825.00 +VAT
Are technology issues causing unnecessary frustration and impacting your business operations? Look no further than Pentagon Solutions. Our team of dedicated Pentagon Support Champions understands the importance of efficient solutions and quick response times.
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Description
Pentagon provides a complete interoperable solution, offering various levels of support depending on the needs or requirements of your business, whether it be:
-
- priority telephone service
- onsite visit
- system health checks
- remote desktop log-in assistance
- friendly software audits
- software deployment service
- and more!
Leverage Pentagon’s 20 years of industry experience!
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FAQs
Frequently Asked Questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
How can I access support?
The process generally involves these steps –
Contacting Pentagon: Reach out through a designated support channel (phone, email, or online portal).
Identifying your level: If you’re not sure about your support level, confirm with the IT company or check your service agreement.
Describe your issue: Provide detailed information about the problem you’re experiencing, including any error messages or symptoms.
Agree to terms: Ensure you understand the terms of service, including response times, and any potential costs if your issue is outside the scope of your support level.
Is support really necessary for my business?
Investing in support services for your business is not just a wise choice; it’s a strategic move to ensure your success, profitability, and reputation. Our support team is committed to your growth, security, and peace of mind. Don’t wait for a crisis – let us be your partners in success.
How do support calls work?
When you encounter an issue, simply contact our dedicated support team through phone, email, or our online portal. We pride ourselves on providing fast acknowledgment of your request. Your issue will be assessed for urgency and scope, and we’ll either resolve it remotely or we can guide you through it. Our remote assistance is secure and efficient. For complex issues or hardware problems, we can offer on-site support with minimal downtime. Throughout the process, we keep you updated on progress, maintain detailed records, and seek your feedback to ensure your satisfaction. Your seamless experience is our priority.
How does online support work?
Our online support system provides you with more control – from creating and checking your tickets to accessing useful ‘how-to’ links.
Yes, you can still use the telephone but you can now track your ticket’s progress, access previous cases, and see which member of our support team is handling it. It’s our way of enhancing your customer experience and ensuring you receive the best support when you need it.
It’s not just a ticket system – it’s a complete customer experience hub!
