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Perform a Clean Uninstall
Perform a Clean Uninstall
Perform a clean uninstall of an Autodesk product that is crashing when started or displaying fatal or unrecoverable errors.
- First, uninstall the program through the Windows Control Panel.
- Then run the Microsoft Install/Uninstall Fixit utility and try to uninstall again:
How to troubleshoot Windows Installer errors
- If you are having licensing issues, you can remove the licensing storage file as well. If you are not dealing with licensing errors, removing this file may be unnecessary. Remove the Trusted Storage files (Licensing) located in these areas:
Locaton of Trusted Storage files
Vista or Windows 7 /8 /10 - C:\ProgramData\FLEXnet\adskflex_########_tsf.data
- C:\ProgramData\FLEXnet\adskflex_########_tsf.data.backup
Windows XP - C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_########_tsf.data
- C:\Documents and Settings\All Users\Application Data\FLEXnet\adskflex_########_tsf.data.backup
Mac - /Library/Preferences/Flexnet Publisher/FLEXnet/adskflex_########_event.log
- /Library/Preferences/Flexnet Publisher/FLEXnet/adskflex_########_tsf.data
- /Library/Preferences/Flexnet Publisher/FLEXnet/adskflex_########_backup
- /Library/Application Support/Flexnet Publisher
Delete any residual Program Files from these locations:
- C:\Program Files\Autodesk\
- C:\ProgramData\Autodesk\
- C:\Program Files (x86)\Autodesk\
- C:\Users\All Users\Autodesk\
- C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\
- C:\Users\**YOUR USERID**\AppData\Local\Autodesk\
The program folders should be clearly named.
Clean out your TEMP files:
- Click the Windows Start button.
- In the Run box type %TEMP% and press Enter
- Highlight and delete all files. Ignore any files in use.
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