Common Compliance Issues

Licenses with Invalid Serial Numbers – aka Counterfeit or Pirated licenses

Licenses with invalid serial numbers are products that Autodesk has never created for sale. These serial numbers were never issued by Autodesk and are not considered legitimate, genuine instances of the software. Some of the common ways these licenses enter an organization are through improper download from the internet, unintentional purchases from counterfeiters, or use of “cracks” of “key generators” on legitimate Autodesk media. In most cases, because these installations are not valid licenses, a replacement purchase of legitimate software is required.

Over Installed Licenses – i.e. single seat SA installed on 5 machines.

Autodesk software licenses, whether stand-alone or network, are created and sold for a specific number of concurrent users. Over-installation exists when the specific license is installed on different computers beyond the number of instances allowed by the applicable Autodesk Software License Agreement. Over-installed conditions can occur simply by installing a license multiple times on different computers or, in the case of network licenses, by having the network license file served out concurrently on multiple servers thus increasing the allowed license count. Since the number of software licenses available is improperly increased by over-installation, an acceptable compliance resolution is the purchase of additional licenses to compensate for the over-installation.

Use of Previously Upgraded or Cross Graded Licenses

Autodesk allows customers to upgrade certain software licenses to current versions as well as cross-grade their software to more highly functional versions. The old license is “traded in” for a newer or more functional version in these casesUsage of the old license must cease and the old license must be uninstalled per the guidelines in the applicable Autodesk Software License Agreement. Installation beyond the timelines set forth in the applicable Software License Agreement is not permitted. License compliance problems can arise after upgrade and cross-grade transactions if software assets are not managed to the terms of the Software License Agreement. In this scenario, computers with previously upgraded or cross-graded licenses continue to exist in customer environments and allow for more than the permitted amount of licenses to be available for use. Since more than the entitled amounts of software licenses are available for use, compliance resolution for this condition is the purchase of like licenses to alleviate the over-installation.

Use of Licenses Registered to Another Company or Organization

Autodesk’s software licenses are not transferable without the consent of Autodesk. That means that Autodesk software licenses may not be used in a company or organization that was purchased by and registered with another company. However, there are certain exceptions in the event of corporate activities, such as a merger, acquisition or divestiture, among others. Autodesk’s consent to a transfer of license under these circumstances is required, and other conditions may apply. In the event that licenses are found in the audit that was purchased by and registered to another entity, further information must be provided to Autodesk to determine if a transfer of license is applicable. If a transfer of license does not apply, the license must be replaced with the purchase of a similar license.

Use of Licenses Outside of Territory of Purchase

Autodesk licenses are granted for use in the country in which they were acquired. Licenses used outside of the country of purchase are non-compliant. This compliance condition exists when licenses are transferred to different out–country sites or served via network to other countries. The compliance condition can potentially be cured through the purchase of additional licenses in the required country, following the proper country-to-country transfer policy as set forth by Autodesk or entering into a Global Network Usage License agreement with Autodesk

Improper Deployment of Network or Stand Alone Licenses

Autodesk licenses its software in either network or stand-alone forms. Standalone licenses that are served over networks are non-compliant. Conversely, network licenses can be incorrectly installed and non-compliant. For example, network licenses installed as a standalone license in addition to the network license file on a server will effectively grow the pool of licenses available beyond the authorization of the network license file. The acceptable resolution is the purchase of additional licenses to match the non-compliant deployment.

Use of Evaluation Software Beyond Software License Agreement Terms

Under certain circumstances, Autodesk provides evaluation copies of its software for customers in the form of “not for sale” (NFS) or “not for resale” (NFR). The terms of these licenses prohibit commercial, for-profit, or professional use and the software may not be installed beyond 30 days unless otherwise specified by Autodesk in writing. Installation or use of these licenses as previously described is considered non-compliant. Purchase of like licenses to replace the NFR / NFS licenses is the acceptable resolution to the issue

Licenses with Invalid Serial Numbers – aka Counterfeit or Pirated licenses

Licenses with invalid serial numbers are products that Autodesk has never created for sale. These serial numbers were never issued by Autodesk and are not considered legitimate, genuine instances of the software. Some of the common ways these licenses enter an organization are through improper download from the internet, unintentional purchases from counterfeiters, or use of “cracks” of “key generators” on legitimate Autodesk media. In most cases, because these installations are not valid licenses, a replacement purchase of legitimate software is required.

Over Installed Licenses – i.e. single seat SA installed on 5 machines.

Autodesk software licenses, whether stand-alone or network, are created and sold for a specific number of concurrent users. Over-installation exists when the specific license is installed on different computers beyond the number of instances allowed by the applicable Autodesk Software License Agreement. Over-installed conditions can occur simply by installing a license multiple times on different computers or, in the case of network licenses, by having the network license file served out concurrently on multiple servers thus increasing the allowed license count. Since the number of software licenses available is improperly increased by over-installation, an acceptable compliance resolution is the purchase of additional licenses to compensate for the over-installation.

Use of Previously Upgraded or Cross Graded Licenses

Autodesk allows customers to upgrade certain software licenses to current versions as well as cross-grade their software to more highly functional versions. The old license is “traded in” for a newer or more functional version in these casesUsage of the old license must cease and the old license must be uninstalled per the guidelines in the applicable Autodesk Software License Agreement. Installation beyond the timelines set forth in the applicable Software License Agreement is not permitted. License compliance problems can arise after the upgrade and cross-grade transactions if software assets are not managed to the terms of the Software License Agreement. In this scenario, computers with previously upgraded or cross-graded licenses continue to exist in customer environments and allow for more than the permitted amount of licenses to be available for use. Since more than the entitled amounts of software licenses are available for use, compliance resolution for this condition is the purchase of like licenses to alleviate the over-installation.

Use of Licenses Registered to Another Company or Organization

Autodesk’s software licenses are not transferable without the consent of Autodesk. That means that Autodesk software licenses may not be used in a company or organization that was purchased by and registered with another company. However, there are certain exceptions in the event of corporate activities, such as a merger, acquisition or divestiture, among others. Autodesk’s consent to a transfer of license under these circumstances is required, and other conditions may apply. In the event that licenses are found in the audit that was purchased by and registered to another entity, further information must be provided to Autodesk to determine if a transfer of license is applicable. If a transfer of license does not apply, the license must be replaced with the purchase of a similar license.

Use of Licenses Outside of Territory of Purchase

Autodesk licenses are granted for use in the country in which they were acquired. Licenses used outside of the country of purchase are non-compliant. This compliance condition exists when licenses are transferred to different out–country sites or served via network to other countries. The compliance condition can potentially be cured through the purchase of additional licenses in the required country, following the proper country-to-country transfer policy as set forth by Autodesk or entering into a Global Network Usage License agreement with Autodesk

Improper Deployment of Network or Stand Alone Licenses

Autodesk licenses its software in either network or stand-alone forms. Standalone licenses that are served over networks are non-compliant. Conversely, network licenses can be incorrectly installed and non-compliant. For example, network licenses installed as a standalone license in addition to the network license file on a server will effectively grow the pool of licenses available beyond the authorization of the network license file. The acceptable resolution is the purchase of additional licenses to match the non-compliant deployment.

Use of Evaluation Software Beyond Software License Agreement Terms

Under certain circumstances, Autodesk provides evaluation copies of its software for customers in the form of “not for sale” (NFS) or “not for resale” (NFR). The terms of these licenses prohibit commercial, for-profit, or professional use and the software may not be installed beyond 30 days unless otherwise specified by Autodesk in writing. Installation or use of these licenses as previously described is considered non-compliant. Purchase of like licenses to replace the NFR / NFS licenses is the acceptable resolution to the issue

Autodesk Health Dashboard Status

Sometimes products have outages which we cannot fix but Autodesk will be working on it.

To check the status of an ongoing product or service outage, or to view an upcoming maintenance schedule, visit the Health Dashboard. VISIT HEALTH DASHBOARD

https://health.autodesk.com/

How to check if Autodesk Cloud Services are down

If you are experiencing issues with any of your BIM 360 Cloud Services you can also go to this website https://health.autodesk.com/ and verify if the specific cloud service is down. Please use the ‘Health Subscription’ link to sign up to have updates regarding any upcoming maintenance plans/schedules.

Best practices for using Autodesk software when working remotely.

Issue:

What are your options for using Autodesk software from home?
Options vary, depending on your license type. This document provides an overview of the options available for each license type.

Please Note: This document includes guidance only; the terms of your Autodesk license agreements will always take precedence. For a complete view of Autodesk’s license terms, please review your active agreements. Additional information pertaining to the access and use of Autodesk products and services can be found in the Legal section of the Autodesk website.

Environment:

Standalone Licenses (included in subscriptions with single-user access)
Network Licenses (included in subscriptions with multi-user access and Token Flex)

Solution:

Single-user access

If you have a single-user subscription or a single-user maintenance plan, simply use your serial number or account information to activate the software on your home computer. Please note: only one instance of the software can be active at any given time, either on your work computer or your home computer.

If you have issues or need assistance, submit an Installation and Activation web case.
 

Multi-User/Network 

For multi-user subscriptions and/or network maintenance plans, the Autodesk Home Use Rights Benefit is available for eligible products only. View the Home Use Eligible Product List.

If you have a multi-user subscription or network maintenance plan, your users can borrow a license from your network license server to use at home, or you can request a license for home use for your users


Token Flex Enterprise Business Agreements (EBAs)

If your company has an Autodesk Enterprise Business Agreement (EBA), there are a few options that will allow users to access your desktop products at home.

Option 1
Your Autodesk software can be accessed remotely through Virtual Private Network (VPN) connections. If your VPN can support this, it allows your users to access the products on demand and as required. In a Token Flex model, tokens will be consumed as usual.


Option 2
In situations where maintaining an ongoing VPN connection is not possible, users can temporarily connect to your company network (either through VPN or at the office), launch the required product, and then borrow a license from the network license server. Tokens will be consumed until the license is returned or until the return date is reached.

Please note: the default duration for borrowing is six months; however, the return date and other details pertaining to how license borrowing works for your company depend on your configuration settings.

Option 3
If VPN access is not possible, as an EBA customer, you are permitted to install the Autodesk Network License Manager (NLM) on a server within your cloud/DMZ environment. The Autodesk Network Licensing Reporting Service (NLRS) must also be installed and reporting on this server. With NLRS installed and reporting, product usage will be tracked, and tokens will be consumed as usual. You are responsible for all usage on the server and for securing access to it.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Best-practices-for-using-Autodesk-software-when-working-remotely.html

Autodesk Software & Log4J Vulnerability

Autodesk has issued an updated statement on the Log4J Vulnerability which surfaced in December 2021.

‘Autodesk is aware of the recently discovered Apache Log4j security vulnerabilities. We have protection and defence strategies in place to identify and remediate any impacted Autodesk products, services or systems as the need arises. At this time, we have not identified any compromises in the Autodesk environment due to these vulnerabilities. Currently, there are no actions for Autodesk customers to take.’

An extended article on this matter can be found here.  If the risk to software has been ‘mitigated’, the product or service has been patched or the appropriate mitigation steps have been taken to minimise the risk to customers and their data.

Please ensure your software remains up to date and any relevant updates (e.g. licensing updates) are carried out as and when they become available.  Pentagon Support Team will be here to help with any issues you may have.

Downloading Products, Updates & Fixes

Where to Download Products, Updates & Fixes


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Installation files for Autodesk products and product updates are available in several locations. The chart below helps you locate file download locations on Autodesk websites.

Don’t see a product listed in Account? If your company has a license with multi-user access and you do not see a product displayed in your account, ask your account administrator to verify that you have been added as a user and have been assigned software permissions.


How to Download Products and Services

Overview of downloading products and services in Autodesk Account
2:45


Download Locations

Download TypeAdditional information
Individual products
manage.autodesk.com
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the download icon next to the product name.
Industry collections
manage.autodesk.com
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the collection name on the Products & Services page.Click View all included items to see individual products in the collection.Download and install each product.
AutoCAD including specialized toolsets
manage.autodesk.com 
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click AutoCAD – including specialized toolsets on the Products & Services page.Click View all included items to see individual products in the collection.Download and install each product you wish to use.
Education products: Students & Educators
www.autodesk.com/education/home
Download education products, including previous versions, from the Education Community site.See: Download and Install Education Products
Education products: Educational Institutions
www.autodesk.com/education/home
Make first-time downloads of education products from the Education Community site.After that, schools on maintenance plans can obtain updates and previous versions for those products from Autodesk Account.See: Download and Install Education Products
Free trials
www.autodesk.com/free-trials
Download full-featured Autodesk products with short-term trial licenses.To buy the product, initiate conversion from a trial to a paid license from within the product.See: Convert a Trial to a Paid License
Updates
manage.autodesk.com
For recent-version products, the Autodesk desktop app provides notifications about updates. You can also find them in Autodesk Account:Sign in to Autodesk Account at manage.autodesk.com.Click Product Updates on the Home page menu.Find your update in the list and click the Download icon.See: Update Software
Add-ons, hotfixes, and service packs
knowledge.autodesk.com/download
Find most interim fixes (such as hotfixes, language packs, object enablers, templates and offline help):Go to https://knowledge.autodesk.com/download.Under Service Packs & Fixes, click Find a service pack.Specify Product and Version and click Show Downloads. 
Previous versions (subscribers)
manage.autodesk.com
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the product name to display additional information, including available previous versions.See: Requesting a Previous Version License

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Download Previous Versions

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Some previously released versions of Autodesk software are available as a benefit when you subscribe to a current version of Autodesk software.

Which previous versions can you download?

To download a previous version of Autodesk software

You don’t have to uninstall the current version to download and install a previous version.

Students and educators: If you have an education license, go to the Education community.

Product versions up to three years back

  1. Sign in to Autodesk Account at manage.autodesk.com.
  2. Under All Products and Services, find your product.
  3. In the product tile, click the current version and select a previous version.
  4. Download your product.

Product versions four to five years back

  • Download products four to five years back using the Autodesk Virtual Agent (AVA). Your Serial Number is the same for all versions of a standalone or multi-user subscription. Find your product key for older versions at Look up product keys.

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