In regards to Autodesk software users, see below a number of common compliance issues users come across and how to avoid them:
Not Uninstalling and Signing Out
If you cancel your subscription, you should sign out and ideally uninstall all the software you no longer have access to. This includes both current and older versions of the software, as well as any home-use applications or installations on multiple devices.
Too Many Sign Ins and Concurrent Usage
An active Autodesk Subscription allows you to sign in and use the software on up to three devices simultaneously, but only one device can be used at a time. Be sure to sign out of Autodesk software on any old devices that are no longer needed, in use, or repurposed to avoid any issues.
Over-Use of licences or Under Subscription
Single User Autodesk Licenses are intended for specific individuals and should not be used with a shared user account. If your usage is limited, you can unassign and reassign licenses as necessary, but each assignment must be to an individual named account for each user accessing the software.
Software Piracy
Software piracy remains the leading cause of non-compliance. Unauthorized software often includes malware and alterations that jeopardise your safety, your work, and your organisation. Always buy software from a certified Autodesk Partner, and if you have any doubts, please ask.
Mis-Use of Educational Subscriptions
If you work with students using educational versions of Autodesk software, these versions must not be used for commercial purposes. Anyone needing to use the application within your organisation must have their own commercial subscription.
Previous Version Rights Used For Additional Licenses
With an active subscription to Autodesk, you can install and access versions up to five releases back and receive support for up to three versions of the software included in your current entitlement. Previous version rights do not provide additional licenses and are intended for use by the named user of the active subscription.
Autodesk has issued an updated statement on the Log4J Vulnerability which surfaced in December 2021.
‘Autodesk is aware of the recently discovered Apache Log4j security vulnerabilities. We have protection and defence strategies in place to identify and remediate any impacted Autodesk products, services or systems as the need arises. At this time, we have not identified any compromises in the Autodesk environment due to these vulnerabilities. Currently, there are no actions for Autodesk customers to take.’
An extended article on this matter can be found here. If the risk to software has been ‘mitigated’, the product or service has been patched or the appropriate mitigation steps have been taken to minimise the risk to customers and their data.
Please ensure your software remains up to date and any relevant updates (e.g. licensing updates) are carried out as and when they become available. Pentagon Support Team will be here to help with any issues you may have.
Where to update or apply hotfixes to your Autodesk Software
To update or apply hotfixes to your Autodesk software, you must do this through your Autodesk Access.
This will be automatically downloaded to your machine when you install your first Autodesk software and all updates will be in here.
In your manage.autodesk.com account, you can also download the updates and hotfixes individually to your machine for each version of the specific Autodesk software.
As shown below, you can view what updates are available to download, alongside their software version date and file size:
How to Download Products and Services
Overview of downloading products and services in Autodesk Account 2:45
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the download icon next to the product name.
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the collection name on the Products & Services page.Click View all included items to see individual products in the collection.Download and install each product.
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click AutoCAD – including specialized toolsets on the Products & Services page.Click View all included items to see individual products in the collection.Download and install each product you wish to use.
Make first-time downloads of education products from the Education Community site.After that, schools on maintenance plans can obtain updates and previous versions for those products from Autodesk Account.See: Download and Install Education Products
Download full-featured Autodesk products with short-term trial licenses.To buy the product, initiate conversion from a trial to a paid license from within the product.See: Convert a Trial to a Paid License
For recent-version products, the Autodesk desktop app provides notifications about updates. You can also find them in Autodesk Account:Sign in to Autodesk Account at manage.autodesk.com.Click Product Updates on the Home page menu.Find your update in the list and click the Download icon.See: Update Software
Find most interim fixes (such as hotfixes, language packs, object enablers, templates and offline help):Go to https://knowledge.autodesk.com/download.Under Service Packs & Fixes, click Find a service pack.Specify Product and Version and click Show Downloads.
Sign in to Autodesk Account at manage.autodesk.com.Click All Products & Services on the Home page menu.Click the product name to display additional information, including available previous versions.See: Requesting a Previous Version License
Are you stuck not knowing how to assign licenses or navigate your Autodesk User Management Portal?
Many of our customers benefit from an onboarding to the Autodesk User Management Portal. Our experienced engineers will guide you through the portal, key aspects of the Autodesk User Management Portal and best practices when assigning licenses. We will show you where you can complete updates, plugins and extensions can be found.
From software setup to version updates & user preferences we can take the sting out of the chore!
Get in touch with a member of our Digital Construction Integration team where we can organise a date and time that suits yourself for your onboarding session to the Autodesk User Management Portal.
Accessing Previous Versions of Autodesk Software: A Step-by-Step Guide for Subscription Users
As a paid subscription user, you have access to up to 5 years version of any of the Autodesk software you have paid for. There are a few different ways to access them depending on what year you want or need.
For up to 3 years back from the current year, software can be accessed from your Autodesk manage account.
Under All Products and Services, find your product.
In the product tile, click the current version and select a previous version.
Download your product
To get 4-5 years previous version of the software you have to go through Autodesk Assistant. This is located on the bottom right hand side of your screen when you can logged into your Autodesk manage account.
Once in the Autodesk Assistant, take the following steps to get the previous years:
Click Post-purchase support
Click Downloads
Click Download software
Click Find a product download
Type in the software and year you want to download
Installer files will then be ready to download to your machine
To download a previous version of Autodesk software, you don’t have to uninstall the current version to download and install a previous version.
Students and educators: If you have an education license, go to the Education community.
How to check the status of an ongoing product or service outage and view any upcoming maintenance
Sometimes products have outages which we cannot fix but Autodesk will be working on it.
To check the status of an ongoing product or service outage, or to view an upcoming maintenance schedule, visit the Health Dashboard. VISIT HEALTH DASHBOARD
Once you visit the Autodesk Health Dashboard, you will see the list of cloud services and their operational status. For example:
How to check if Autodesk Cloud Services are down
If you are experiencing issues with any of your Autodesk Construction Cloud Services you can also go to this website https://health.autodesk.com/ and verify if the specific cloud service is down. Please use the ‘Health Subscription’ link to sign up to have updates regarding any upcoming maintenance plans/schedules.
If you want to sign up for regular updates on the status of all Autodesk cloud services or specific Autodesk cloud services, if you click on ‘Manage Subscription’ and enter your email address.
